Family-run since 2001 · Showroom in Diss, Norfolk · Free home visits across Norfolk & SuffolkMon–Fri 9–5 · Sat 9–2
Home · Service & repair
Our own engineers · any make

Bought it elsewhere? We’ll still look after it.

We service and repair every make we can get parts for — in our Diss workshop or at your door. It doesn’t matter where you bought it, or how long ago.

01379 651 600Book online
Stranded and can’t move? Ring us rather than booking online. We keep slots free each day for people stuck without their chair.
Book a service or repair
We’ll call back the same working day to confirm a time.
What is it?
What’s needed?
Likely cost
From £99
All-in, including the callout and the written checklist.
48 hrs
Typical callout window
From £99
Annual scooter service
25 yrs
Fixing them locally
Any make
If we can get parts, we’ll fix it
What it costs

Published prices, so you can decide before you ring.

Servicing is the one thing we can price honestly on a website, because it doesn’t depend on your part-exchange or your VAT status. No call-out charge on top, and no diagnostic fee if you go ahead with the work.

Annual scooter service
18-point check, battery test, written report. At ours or yours. £99 is a boot scooter — larger machines are more, and we’ll say what before we book you in.
From £99
inc. callout
Annual powerchair service
As above, plus controller diagnostics and seating check.
£99
inc. callout
Stairlift service
Safety edges, brake test, battery and rail clean.
£120
inc. callout
Repair labour
Charged by the half hour, quoted before we start.
£45/hr
no diagnostic fee
Batteries, fitted
A pair of sealed batteries, tested and old ones recycled.
From £95
the pair
Tyres, fitted
Solid or pneumatic, most common sizes on the van.
From £38
each
Prices are shown without VAT, because almost everyone we serve is exempt from it. If you qualify for VAT relief, repairs and servicing are exempt too — we’ll sort the declaration when we book you in.
An annual service

Eighteen checks, and you get the list back.

Most breakdowns we attend were avoidable — a tyre, a loose connection, a battery on its last legs. An annual service catches those before you’re stuck at the top of the road.

It keeps your warranty intact
Manufacturers require an annual service. Skip one and a claim can be refused — we date-stamp yours and send a reminder next year.
Batteries
Load-tested under real draw, not just a voltage reading. We tell you how long they have left.
Brakes
Electromagnetic brake tested on a slope, freewheel lever checked and adjusted.
Tyres
Tread, pressure and wall condition. Punctures repaired or replaced on the spot.
Electrics
Loom, connectors and controller checked for corrosion — the most common cause of a no-start.
Motor & transaxle
Bearings, brushes and play in the drive. Greased and adjusted where needed.
Frame & seat
Fixings torqued, seat lock and swivel tested, tiller adjustment freed off.
Here or at yours

You don’t have to get it to us.

Our vans carry the common parts, so most jobs are finished on your drive. If it needs the workshop we collect it, and we’ll lend you something to use while it’s away.

No call-out charge within our area
Free collection and return if it needs the bench
A loan machine while yours is with us, free
Same or next day
Within 15 miles of Diss
Diss · Harleston · Eye · Attleborough · Botesdale · Long Stratton · Stradbroke · Debenham
Within 48 hours
15–35 miles
Norwich · Bury St Edmunds · Thetford · Stowmarket · Beccles · Bungay · Wymondham · Halesworth
Within the week
Wider Norfolk & Suffolk
Ipswich · Great Yarmouth · Lowestoft · King’s Lynn · Cromer · Sudbury · Newmarket
★★★★★

“Rang at nine, engineer here by lunchtime, back on the road the same day. You cannot ask for more than that.”

Ken W. · Attleborough
★★★★★

“They talked me through resetting it over the phone and wouldn’t take a penny. I’ve bought two machines off them since.”

Barbara L. · Wymondham
★★★★★

“Didn’t buy the chair from NBR but you’d never know it. Same care as if they had sold it to me.”

Ian P. · Bungay

Tell us what it’s doing.

Half the time we can diagnose it on the phone, and sometimes talk you through the fix without charging you anything at all.

01379 651 600