Family-run since 2001 · Showroom in Diss, Norfolk · Free home visits across Norfolk & SuffolkMon–Fri 9–5 · Sat 9–2
Home · VAT relief
A form we fill in for you

Most of our customers pay no VAT. Do you?

If you have a long-term illness or disability and the equipment is for your own personal use, the government lets you buy it without VAT. That is a fifth off, on a £2,400 scooter that’s £400 saved.

There is no application, no proof to send anywhere and no waiting. It is a short declaration, and we complete it with you at the counter.

Do I qualify?

Two questions. Both have to be yes.

1. Do you have a long-term illness or disability?
2. Is the equipment for your own personal use?
Not checked yet
Answer both questions above
Both have to be yes. It takes two taps and it could be a fifth off.

This is guidance, not a formal ruling. We’ll go through it properly with you before you buy anything.

What counts

“Long-term” is broader than people assume.

You don’t need to be registered disabled, receiving any benefit, or have a formal diagnosis on paper. HMRC’s test is whether a condition has a long-term effect on your ability to carry out everyday activities.

A physical or mental impairment with a long-term effect on everyday activities
A condition treated as chronic sickness — arthritis, MS, Parkinson’s, COPD and many others
A terminal illness
No benefit, diagnosis letter or disability registration is required
A parent or carer can sign on behalf of someone who can’t

What doesn’t count

A temporary injury, being frail or elderly on its own, or buying equipment for a care home or organisation. Those are the three we most often have to explain.

What it saves

A fifth, off almost everything.

Example
With VAT
You’d pay
Pavement scooter
£1,440
£1,200
Road-legal scooter
£2,880
£2,400
Powerchair
£3,600
£3,000
Annual service
£119
£99

Illustrative figures. Servicing, repairs, hire and vehicle adaptations are all exempt too — it isn’t only the machine itself.

The paperwork

One form. We fill it in.

People put off claiming because they imagine an application to HMRC. There isn’t one. You sign a short declaration at the point of buying, we keep it on file, and that’s the end of it.

1

You tell us your condition

In your own words. We don’t need a letter, a diagnosis code or a benefit award — just what affects you.

2

We complete the declaration

A short HMRC form. We fill in the equipment details and you sign it. Two minutes at the counter.

3

The VAT simply isn’t charged

Not claimed back later — never added in the first place. We keep the form on file, as HMRC requires.

Not sure? Ask before you buy anywhere.

Even if you buy elsewhere in the end, you should know whether you’re entitled — a fifth is too much to leave on the table because nobody mentioned it.

01379 651 600

The rules are HMRC’s — see VAT Notice 701/7. Opens in a new tab