Nothing here takes away your rights under consumer law. Where our terms and the law disagree, the law wins — and we wouldn’t want it any other way.
Only two things here were recorded anywhere: the 12-month warranty and the returns policy that belongs to the sister site. The rest of a real terms page — deposits, cancellation, delivery, special orders, hire conditions — has to come from you, and then be checked by someone qualified.
NBR Mobility Ltd, registered in England, company number 07231153, VAT number 866 3164 07. Registered office and showroom: 142–144 Victoria Road, Diss, Norfolk IP22 4JN.
Under the Consumer Rights Act 2015, anything we sell you must be of satisfactory quality, fit for purpose and as described. If it isn’t, you have rights to a repair, a replacement or your money back depending on the circumstances and how long you’ve had it. Nothing on this page limits that.
If you order at a distance — over the phone or online rather than in the showroom — you generally have 14 days to change your mind under the Consumer Contracts Regulations. Some things are excluded, most obviously anything made or adapted specifically for you.TO CONFIRM: How this is applied in practice, especially for made-to-measure chairs, beds and fitted adaptations
New and reconditioned equipment sold by us carries a 12-month parts and labour warranty, honoured by our own engineers. That sits on top of your legal rights rather than replacing them.
TO CONFIRM: What the warranty excludes — batteries and tyres are usually treated as consumables; also what happens if someone else works on the machine
Prices shown on this site are guides rather than offers — what you pay depends on part-exchange, VAT relief and what’s in stock, which is why we quote properly rather than publish a list. Prices are shown without VAT, because nearly every customer we serve is exempt from it; see VAT relief for whether that includes you. Where VAT does apply it is added at the point of sale.
TO CONFIRM: Deposits, how long a quote stands, payment methods, and whether finance or spread payments are offered directly or through a third party — the homepage currently mentions spread payments
TO CONFIRM: Delivery terms and area; hire conditions including deposit, damage and minimum period; servicing terms. See also the open questions on /hire/
Reconditioned machines bought through our sister site UsedMobility.uk are sold under that site’s terms, which include 14-day returns and the same 12-month warranty. Buying there is a contract with that site, not this one.TO CONFIRM: Is UsedMobility.uk the same legal entity as NBR Mobility Ltd? This sentence depends on the answer
Ring us on 01379 651 600 and speak to one of us. We would far rather sort it out ourselves than have you go anywhere else, and after twenty-five years in one town we have every reason to.
This version: 9 August 2026.
